Onsite and Remote Support
Glideslope Software specialises in providing IT and network support to your users. Our IT support service provides telephone and remote assistance, acting as your own dedicated IT Support Department. Our remote support technology enables us to potentially solve your problems within minutes.
We provide IT technicians with specialist skills and experience to deal with any issues you may experience as quickly as possible. All our technicians are Microsoft Certified and Glideslope Software is a Microsoft Registered Partner and AVG Gold Reseller.
IT issues are generally software related and in many cases it is most cost effective to carry out remedial work remotely; remotely accessing your computers and servers is as quick as having an onsite resource, and, as our technicians are team based, they can collaborate with colleagues to reduce the time taken to fix these issues. For organisations with multiple sites, a remote IT support service is just as beneficial, reducing the time it would take for an IT Manager to drive between sites and if an issue cannot be resolved remotely, one of our technicians will visit your offices to resolve the issue on site.
We provide support for both PCs and servers and our IT support service is a cost effective alternative to an in-house IT Manager. If you would like more information about our IT support services please get in touch using our contact form or give us a call on 0845 319 4887.
Our IT Support Services Include:
- Supply and maintenance of hardware and software;
- Supply and maintenance of networking equipment;
- Remote monitoring of your IT systems;
- Helpdesk manned by experienced technicians;
- End user support;
- Disaster recovery and IT contingency planning;
- Network security, firewalls, anti-virus, spyware protection and spam filtering;
- Total end to end solutions with all aspects project managed by Glideslope Software;
- Software updates and installation.
