0845 319 4887
01706 869756
info@gslitsupport.co.uk

Your IT Support Partner

A recent survey carried out by Glideslope Software has shown that organisations understand the valuable role of IT in helping them move forward and are seeking to review their IT systems on a regular basis.
The survey was carried out in May 2013 by online survey and generated a lot of positive feedback - particularly compliments on the “prompt response service” and “care and attention to detail” provided by Glideslope Software. The review also highlighted areas where customers would welcome more advice and help.
John Miller, director of Glideslope Software, comments: “It is vital to understand our customers’ business plans as organisations are becoming more dependent on IT and it is playing a greater role in the way an organisation performs. As a result we are introducing the extra services requested.”
One surprise from the survey was the demand for disaster recovery plans and in response to this Glideslope Software will be preparing free, bespoke plans for all current clients. If something drastic occurs, which compromises their IT systems, this strategy will be followed to recover data and restore IT systems. The procedures will be written and adapted according to each clients’ current software and hardware and, if the correct backup procedures have been followed, then the majority of data will be recovered.
As an additional part of the emergency plan initiative, Glideslope Software will be making hardware available to rent, which can be installed quickly. The printers, computers and pay-as-you-go broadband dongles will also be available for non-emergency situations.
Many customers are looking for interactive training sessions with a shorter training time of two to four hours. As a result, Glideslope Software has now developed training courses and practical manuals for the applications most used by customers such as Microsoft Outlook, Word, Excel and SharePoint.
Finally, customers are asking for fresh ideas and new software updates so Glideslope Software will be holding seminars about innovations in the IT world which it feels will be of benefit to their organisations. Glideslope Software is a Microsoft® registered partner and Microsoft Small Business Specialist which allows them to invite customers to test trial versions of upcoming software, providing them with the opportunity to explore and understand helpful new features personally.
For more information about our services please get in touch using our contact form or give us a call on 0845 319 4887.
Franklyn Swanston (L) and John Miller (R) of Glideslope Software’s support team

 

Average marks out of 10:

9/10

What do we get right?

“Everything - always helpful, return calls & emails quickly, advise when things are changing.”

“The advice and guidance on new developments and funding it.”

“You arrive when expected & understand that we need jobs carried out ASAP.”

“Understanding that is shown to us as a customer and our business needs.”

“Excellent technical knowledge and a friendly, dependable service.”

“A great personal feeling and we know that you know what you are doing.”

“You know your stuff and go the extra mile.”

What aren’t we doing that you wish we would do?

“New ideas are always interesting to listen to with regards to new products we don’t know what is available so would love some suggestions!”

“Training on new software.”

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